Can learners create independent accounts?
No. To protect child safety and comply with safeguarding standards, all accounts are parent-managed. Parents or guardians create the account, hold authentication credentials, and supervise learner profiles.
FREQUENTLY ASKED QUESTIONS
Answers for families and tutors.
Common questions about our parent-managed learning platform, tutoring and safeguarding.
Can parents manage multiple learners?
Yes. A single parent account can hold and supervise multiple learner profiles across different grades and curricula.
Can families choose a tutor?
No. Port Prosperity Academy is managed rather than an open marketplace. We assign an appropriate approved tutor based on your learner's needs and schedule.
How are lesson times displayed?
Booking times are shown in the learner’s selected local timezone with an explicit timezone label.
Where do live lessons happen?
Lessons use an approved external service such as Microsoft Teams. The platform does not provide in-app video conferencing.
How are payments handled?
Parent payments are shown in naira (₦) and continue through Paystack’s secure checkout.
Can tutors start immediately?
No. Applicants must be reviewed and approved by an administrator before tutor access is activated.